PayHelpers HK 服務條款 / Terms of Service

中文版（香港）

版本：1.0｜生效日期：2026-09-30｜最後更新：2026-10-23

1. 關於本條款

1. 本條款是你與 Digital Vision Brands Holdings Limited（「我們」）之間，就使用 PayHelpers HK（「本服務」，https://payhelpers.com）訂立的協議。
2. 登記帳戶或使用本服務，即表示你同意本條款、《私隱政策》及《退款政策》。如不同意，請勿使用本服務。

2. 誰可使用

1. 你必須年滿18歲。
2. 本服務是為在香港聘用外籍家庭傭工（「外傭」）的僱主而設。你須以僱主本人身分，或在僱主授權下使用本服務。
3. 外傭無需開設帳戶；外傭只會透過你傳送的電子簽收連結簽收工資單。

3. 帳戶及保安

1. 你須提供真實及最新的帳戶資料。
2. 你須妥善保管登入資料（包括 Google 帳戶），並對帳戶內的所有活動負責。
3. 如發現帳戶被未經授權使用，請立即通知我們。

4. 免費及付費功能

1. 免費：工資計算、外傭資料、休息日／法定假日／補假月曆，以及中文（香港）、英文、印尼文工資單（附水印）。
2. 付費方案另可使用：
   • 雲端存檔工資單及紀錄；
   • 外傭電子簽收；
   • 下載無水印 PDF；
   • 保存上載的合約原件。
3. 我們可能會增加或調整功能（見第14節），但不會在你已付款的方案期內取消上述付費功能，除非第14.3條適用。

5. 付費方案

1. 付費有兩種路徑：年期一次過方案，以及月費方案。兩者規則不同，請按你購買的方案閱讀下列條款。
2. 年期方案（一次過付款，不會自動續期）：
   • 價目（港幣）：HK$69（12個月）；HK$99（24個月）。
   • 年期方案是一次過付款，不會自動續期，我們不會因該年期方案再向你收取續期費用。
   • 年期方案不存在「取消訂閱」；方案到期後按第6節處理。
3. 月費方案（HK$39／月，會自動續訂）：
   • 價目（港幣）：HK$39／月。
   • 月費方案會自動續訂（到期會再扣下期），除非你已取消。
   • 你可經帳戶／Billing／定價頁入口，使用 Stripe Customer Portal 取消。取消後用盡該月，期滿先停付費功能（期末停權）；取消後不會再扣下期。
   • 月費退款：首次月費扣款後3日內可全退；其後取消＝不退當月（用盡已付期）。詳情見《退款政策》（https://payhelpers.com/refund）。
4. 每個方案涵蓋1名在職外傭。如聘用多於一名外傭，可為每名外傭各購買一個方案。
5. 「在職外傭」指在你帳戶內未被標記為僱傭已結束的外傭。
6. 年期方案的方案期由付款成功當日開始計算。
7. 6A.轉移方案（年期方案）：如現有外傭已標記為僱傭關係結束（約滿或終止），你可將方案的剩餘時間轉移至新聘外傭。每個方案期內只可轉移一次；轉移後，原外傭的資料會被鎖定，但你可按第 6 節第 6 款免費下載一次。已發出的簽收連結繼續有效。月費方案不設剩餘日數轉移；取消只停下期，當月不退。
7. 續購（年期方案）：如你在方案到期前續購，新方案期由現有方案的到期日翌日開始計算。結帳時你可選擇「為現有外傭續期」或「為另一名外傭加購方案」（即日生效）。
8. 付款由 Stripe 處理。我們不會儲存你的完整信用卡號碼。
9. 價目日後如有調整，不會影響你已購買的年期方案。

6. 方案到期

1. 方案到期後，你的資料會保留但鎖定：你不能查看或下載已存檔的紀錄，亦不能使用付費功能。
2. 購買新方案後，即可恢復存取全部資料。
3. 免費工資計算功能照常可用。
4. 我們會在到期前以電郵及／或應用程式內提醒你。建議你在到期前下載所需紀錄。
5. 不論方案是否到期，你仍可按《私隱政策》提出查閱資料要求。
6. 匯出已鎖定資料：方案到期或轉移後，每名外傭的資料每次被鎖定時，你可在該外傭的鎖定畫面自行免費下載一次，毋須續購。下載檔案為 ZIP，包括糧單 PDF、已簽收糧單、合約（如已儲存）、假期日曆 CSV 及外傭資料。下載連結有效 10 分鐘。匯出檔案建立後 30 分鐘內可以重新下載，之後檔案不能再下載，並會在 48 小時內從我們的伺服器刪除；此刪除只適用於匯出檔案本身，你帳戶內的原有資料會繼續按《私隱政策》保留或刪除。如下載遇到問題，請電郵 support@payhelpers.com。
7. 已發給外傭的簽收連結在到期後仍然有效，外傭仍可簽收。

7. 退款

退款按《退款政策》（https://payhelpers.com/refund）處理。簡單來說：

• 年期方案：付款後3日內、且未使用任何付費功能，可獲全數退款；
• 月費方案：首次月費扣款後3日內可全退；其後取消＝不退當月（用盡已付期）。

其他情況詳見《退款政策》。《退款政策》不影響你在香港法律下享有的任何權利。

8. 你作為僱主的責任

1. 支付工資及遵守法律是你的責任，包括：
   • 《僱傭條例》（第57章），例如休息日、法定假日、年假、工資支付及紀錄備存；
   • 你與外傭簽訂的標準僱傭合約；
   • 入境事務處有關聘用外傭的規定。
2. 本服務是協助你的工具，不會代你向外傭付款，亦不會代你履行任何法定責任。
3. 你須確保你輸入的所有資料正確。

9. 計算及提示只供參考

1. 工資計算、假期表及各項提示（例如最低允許工資、膳食津貼、補假提醒）只供參考，並不構成法律意見。
2. 政府可能不時公布新的數字或規定。我們會盡力更新，但未必能即時反映。
3. 如有疑問，請向勞工處或入境事務處查詢，或徵詢專業意見。

10. 合約上載及 OCR 預填

1. 你可上載合約 PDF 或手機相片，系統會以光學字元辨識（OCR）預填外傭表格。
2. OCR 結果可能有錯漏。你必須在確認前逐項核對每個欄位。確認後的資料由你負責。
3. 你必須有權上載該合約。

11. 電子簽收

1. 電子簽收是外傭確認收到工資單的紀錄，供僱主及外傭雙方參考。
2. 電子簽收不保證會被所有政府部門、機構或法院接納為經認證的電子簽署（例如《電子交易條例》（第553章）下的數碼簽署）。
3. 如需要，請另外保存書面簽收或其他付款證明（例如銀行轉帳紀錄）。

12. 可接受使用

你不得：

1. 輸入你無權使用的他人資料，或把本服務用於與聘用外傭無關的用途；
2. 上載違法、侵權或含惡意程式的內容；
3. 嘗試存取其他用戶的資料，或干擾、破解或過度使用本服務；
4. 轉售、分租或共用付費方案給其他僱主；
5. 以本服務作出任何違法或欺詐行為。

13. 你的資料

1. 你輸入及上載的內容屬於你（或相關權利人）。
2. 你授權我們在提供本服務所需的範圍內，儲存、處理及顯示該等內容。
3. 我們如何處理個人資料，載於《私隱政策》。

14. 服務供應及變更

1. 我們會盡力維持本服務穩定運作，但不保證服務不會中斷或完全沒有錯誤。系統維護、升級或第三方服務故障可能導致暫停。
2. 我們可更新、修改或新增功能。
3. 如我們需要停止整項服務，會最少在30日前通知你，讓你下載資料；已付款但未使用的方案期會按比例退款。
4. 如我們日後要為現時免費的功能（包括工資計算）收費，會最少在30日前通知你；已購買的方案不受影響。

15. 知識產權

本服務的軟件、設計、文字、標誌及「PayHelpers HK」品牌屬我們或我們的授權人所有。你可按本條款使用本服務，但不得複製、修改、反向工程或以其他方式使用。

16. 責任限制

1. 在法律允許的最大範圍內，我們不就以下事項負責：間接或相應損失、利潤損失，或因你輸入錯誤資料、未有核對 OCR 預填結果、或依賴參考數字而引致的損失。
2. 在法律允許的最大範圍內，我們對你的總責任，以你在索償事件發生前12個月內向我們支付的費用總額為上限。
3. 本條款不會排除或限制法律不容許排除或限制的責任，包括因我們疏忽導致的死亡或人身傷害、欺詐，以及你在《管制免責條款條例》（第71章）及《服務提供（隱含條款）條例》（第457章）等香港法律下的權利。

17. 終止

1. 你可隨時刪除帳戶。刪除前請先下載所需紀錄。資料會按《私隱政策》刪除。
2. 如你嚴重或持續違反本條款，我們可暫停或終止你的帳戶。除非情況緊急或法律禁止，我們會先通知你並給予合理時間下載資料。
3. 因你違反本條款而終止帳戶，不設退款，但法律另有規定除外。

18. 條款修訂

如本條款有重大修訂，我們會在生效前以電郵及／或應用程式內通知你。修訂生效後繼續使用本服務，即表示你接受修訂。

19. 管轄法律

本條款受香港特別行政區法律管轄。雙方同意接受香港特別行政區法院的司法管轄。

20. 其他

1. 如本條款任何部分無效，其餘部分仍然有效。
2. 本條款、《私隱政策》及《退款政策》構成你與我們之間的完整協議。
3. 如中英文版本有歧異，以中文版本為準。

21. 聯絡我們

• 電郵：support@payhelpers.com
• 私隱事務：資料保障主任，privacy@payhelpers.com

English Version

Version: 1.0 | Effective date: 2026-09-30 | Last updated: 2026-10-23

1. About these terms

1. These terms are an agreement between you and Digital Vision Brands Holdings Limited ("we", "us") for the use of PayHelpers HK (the "Service", https://payhelpers.com).
2. By registering or using the Service, you agree to these terms, the Privacy Policy and the Refund Policy. If you do not agree, please do not use the Service.

2. Who can use the Service

1. You must be 18 or over.
2. The Service is for employers in Hong Kong who employ foreign domestic helpers ("helpers"). You must use it as the employer, or with the employer's authority.
3. Helpers do not need an account. They only sign payslips through e-sign links you send them.

3. Your account and security

1. Give us true and up-to-date account details.
2. Keep your sign-in details (including your Google account) safe. You are responsible for all activity in your account.
3. Tell us straight away if you think someone has used your account without permission.

4. Free and paid features

1. Free: payroll calculation, helper profile, rest day / statutory holiday / makeup leave calendar, and payslips in Chinese (Hong Kong), English and Indonesian (with watermark).
2. Paid plans add:
   • cloud archive of payslips and records;
   • helper e-sign;
   • no-watermark PDF downloads;
   • keeping the uploaded contract original.
3. We may add or adjust features (see section 14), but we will not remove the paid features above during a plan you have paid for, except under clause 14.3.

5. Paid plans

1. There are two paid paths: a one-time yearly plan, and a monthly plan. The rules differ. Read the clauses for the plan you buy.
2. Yearly plans (one-time payment, no auto-renewal):
   • Prices (Hong Kong dollars): HK$69 for 12 months; HK$99 for 24 months.
   • A yearly plan is a one-time payment. It does not auto-renew, and we will not charge a renewal fee for that yearly plan.
   • There is no subscription to cancel on a yearly plan. When it ends, section 6 applies.
3. Monthly plan (HK$39 / month, renews automatically):
   • Price (Hong Kong dollars): HK$39 / month.
   • The monthly plan renews automatically (the next period is charged unless you have cancelled).
   • You can cancel via Stripe Customer Portal from Account, Billing, or the pricing page. After you cancel you keep that month; paid features stop at the end of the period (cancel at period end), and the next period is not charged.
   • Monthly refunds: a full refund within 3 days of the first monthly charge; cancelling after that does not refund the current month (you keep the paid period). Details are in the Refund Policy (https://payhelpers.com/refund).
4. Each plan covers 1 active helper. If you employ more than one helper, buy one plan per helper.
5. An "active helper" is a helper in your account who is not marked as employment ended.
6. A yearly plan starts on the day payment succeeds.
7. 6A.Plan transfer (yearly plans): if your current helper is marked as employment ended (contract completed or terminated), you can transfer the plan's remaining time to a newly hired helper. Each plan can be transferred once per plan period. After a transfer, the previous helper's data is locked, but you can download it once for free under section 6, clause 6. Signing links already sent keep working. A monthly plan has no remaining days to transfer; cancelling only stops the next period, and the current month is not refunded.
7. Renewal (yearly plans): if you buy a renewal before your plan expires, the new plan starts the day after your current expiry date. At checkout you choose either "renew for my current helper" or "add a plan for another helper" (starts today).
8. Payments are processed by Stripe. We never store your full card number.
9. Future price changes do not affect yearly plans you have already bought.

6. When a plan expires

1. When a plan expires, your data is kept but locked: you cannot view or download archived records or use paid features.
2. Buying a new plan restores access to everything.
3. Free payroll calculation keeps working.
4. We will remind you by email and/or in the app before expiry. We recommend downloading the records you need before then.
5. Whether or not your plan has expired, you can still make a data access request under the Privacy Policy.
6. Exporting locked data: after a plan expires or is transferred, each time a helper's data is locked you can download it yourself once, free, from that helper's locked screen, without buying a new plan. The download is a ZIP containing payslip PDFs, signed payslips, the contract (if stored), the holiday calendar as CSV and the helper's profile. The download link lasts 10 minutes. You can download the export file again for 30 minutes after it is created; after that the file can no longer be downloaded and is deleted from our servers within 48 hours. This applies only to the export file itself; the original data in your account continues to be kept or deleted under the Privacy Policy. If the download doesn't work, email support@payhelpers.com.
7. Signing links already sent to your helper keep working after expiry, so your helper can still sign.

7. Refunds

Refunds are handled under the Refund Policy (https://payhelpers.com/refund). In short:

• Yearly plans: a full refund within 3 days of payment if no paid feature has been used;
• Monthly plan: a full refund within 3 days of the first monthly charge; cancelling after that does not refund the current month (you keep the paid period).

See the Refund Policy for other cases. The Refund Policy does not affect any rights you have under Hong Kong law.

8. Your responsibilities as employer

1. Paying wages and complying with the law is your responsibility, including:
   • the Employment Ordinance (Cap. 57), for example rest days, statutory holidays, annual leave, payment of wages and record keeping;
   • the Standard Employment Contract you signed with your helper;
   • the Immigration Department's rules on employing helpers.
2. The Service is a tool to help you. It does not pay your helper for you or carry out any legal duty for you.
3. You must make sure all information you enter is correct.

9. Calculations and hints are for reference only

1. Payroll calculations, holiday tables and hints (for example the Minimum Allowable Wage, food allowance and makeup-leave reminders) are for reference only and are not legal advice.
2. The government may announce new figures or rules from time to time. We try to update promptly but may not reflect changes immediately.
3. If in doubt, check with the Labour Department or Immigration Department, or get professional advice.

10. Contract upload and OCR prefill

1. You can upload a contract PDF or phone photo, and the Service will use optical character recognition (OCR) to prefill the helper form.
2. OCR results may be wrong or incomplete. You must check every field before you confirm. You are responsible for the confirmed data.
3. You must have the right to upload the contract.

11. E-sign

1. E-sign is a record that the helper has acknowledged receiving a payslip, for both employer and helper.
2. E-sign is not guaranteed to be accepted as a certified electronic signature (for example a digital signature under the Electronic Transactions Ordinance (Cap. 553)) by every government department, organisation or court.
3. Where needed, also keep a written acknowledgement or other proof of payment (such as a bank transfer record).

12. Acceptable use

You must not:

1. Enter data about others that you have no right to use, or use the Service for anything unrelated to employing a helper;
2. Upload unlawful or infringing content, or malware;
3. Try to access other users' data, or interfere with, hack or overload the Service;
4. Resell, sublet or share a paid plan with other employers;
5. Use the Service for anything unlawful or fraudulent.

13. Your content

1. The content you enter and upload belongs to you (or the relevant rights holder).
2. You permit us to store, process and display it as needed to provide the Service.
3. How we handle personal data is set out in the Privacy Policy.

14. Availability and changes

1. We try to keep the Service running reliably but cannot promise it will be uninterrupted or error-free. Maintenance, upgrades or third-party outages may cause interruptions.
2. We may update, change or add features.
3. If we need to shut down the whole Service, we will give you at least 30 days' notice so you can download your data, and refund unused paid time pro rata.
4. If we ever start charging for a feature that is currently free (including payroll calculation), we will give you at least 30 days' notice. Plans you have already bought are not affected.

15. Intellectual property

The software, design, text, logos and the "PayHelpers HK" brand belong to us or our licensors. You may use the Service under these terms, but you may not copy, modify, reverse-engineer or otherwise exploit it.

16. Limitation of liability

1. To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or loss caused by incorrect data you entered, OCR prefill you did not check, or reliance on reference figures.
2. To the fullest extent the law allows, our total liability to you is capped at the total fees you paid us in the 12 months before the event giving rise to the claim.
3. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including death or personal injury caused by our negligence, fraud, and your rights under Hong Kong law such as the Control of Exemption Clauses Ordinance (Cap. 71) and the Supply of Services (Implied Terms) Ordinance (Cap. 457).

17. Termination

1. You can delete your account at any time. Please download the records you need first. Data is deleted as set out in the Privacy Policy.
2. If you seriously or repeatedly breach these terms, we may suspend or close your account. Unless it is urgent or the law prevents it, we will tell you first and give you reasonable time to download your data.
3. No refund is given if we close your account because you breached these terms, unless the law requires otherwise.

18. Changes to these terms

If we make material changes, we will tell you by email and/or in the app before they take effect. Continuing to use the Service after the change takes effect means you accept it.

19. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region. Both parties submit to the jurisdiction of the courts of the Hong Kong SAR.

20. General

1. If any part of these terms is invalid, the rest remains in effect.
2. These terms, the Privacy Policy and the Refund Policy are the whole agreement between you and us.
3. If the Chinese and English versions differ, the Chinese version prevails.

21. Contact us

• Email: support@payhelpers.com
• Privacy matters: Data Protection Officer, privacy@payhelpers.com