PayHelpers HK

如中英文版本有歧異，以中文版本為準。If the Chinese and English versions differ, the Chinese version prevails.

PayHelpers HK 退款政策 / Refund Policy

中文版（香港）

版本：1.1｜生效日期：2026-09-30｜最後更新：2026-10-23

1. 摘要

  • 工資計算功能免費，無需付款。如日後改為收費，我們會按《服務條款》第14節提前30日通知。
  • 付費有兩種：
    • 年期方案（HK$69／12個月；HK$99／24個月）是一次過付款，不會自動續期，亦不會再收費，因此不存在「取消訂閱」。
    • 月費方案（HK$39／月）會自動續訂；可經 Stripe Customer Portal 取消。取消後用盡該月，期滿先停付費功能（期末停權）；取消後不會再扣下期。
  • 退款要點：
    • 年期：付款後3日內、且該方案未使用任何付費功能，可獲全數退款。
    • 月費：首次月費扣款後3日內可全退；其後取消＝不退當月（用盡已付期）。
    • 如因我們的系統故障令付費功能無法使用，可申請按比例或全數退款。

2. 年期方案：3日內未使用：全數退款

如同時符合以下兩項條件，你可獲全數退款：

  1. 在付款後3日內提出申請；及
  2. 該方案未使用任何付費功能，即：
    • 未有把任何糧單儲存到雲端；
    • 未有產生任何電子簽收連結；
    • 未有下載任何無水印 PDF；
    • 未有保存任何上載的合約原件；及
    • 未有把方案轉移至另一名外傭。

免費工資計算，以及在鎖定畫面免費下載已鎖定資料（見《服務條款》第6節第6款），不算使用付費功能，不影響退款資格。

如你購買了多於一個方案，每個方案會分開計算。

3. 月費方案（HK$39／月）

  1. 月費方案會自動續訂（到期會再扣下期，除非你已取消）。可隨時經帳戶／Billing／定價頁入口，使用 Stripe Customer Portal 取消。取消後用盡該月，期滿先停付費功能（期末停權）；取消後不會再扣下期。
  2. 首次月費扣款後3日內，可獲全數退款。
  3. 首次3日過後：取消月費＝不退當月（用盡已付期）；其後不會再扣下期。
  4. 「首次」指該月費方案第一次成功扣款。其後每月自動續訂的扣款，不適用本節第2款的3日全退。
  5. 每個方案分開計算。免費工資計算，以及在鎖定畫面免費下載已鎖定資料（見《服務條款》第6節第6款），不算使用付費功能。

4. 系統故障

如經我們確認，因我們一方的系統故障令付費功能無法運作，而我們未能在合理時間內修復，你可在故障發生後14日內申請退款。我們會視乎情況，按比例（按方案餘下日數計算）或全數退款。

5. 不設退款的情況

除第2、第3及第4節所述情況外，以下情況不設退款：

  1. 已使用部分付費功能；
  2. 使用後改變主意；
  3. 年期方案期內未使用的剩餘時間（例如外傭提早離職；你可按《服務條款》第5條第6A款將剩餘時間轉移至新聘外傭，但不會退款）。
  4. 月費方案在首次扣款3日過後取消——不退當月（用盡已付期）。

6. 如何申請

年期同月費退款申請方式相同：電郵 support@payhelpers.com，提供付款時使用的電郵地址，以及 Stripe 收據或訂單編號。我們會在2個工作天內回覆（星期一至五，香港公眾假期除外）。經批核的退款會經 Stripe 退回原來的付款方式，一般需時5至10個工作天到帳，實際時間視乎你的銀行或發卡機構。

7. 退款後

退款完成後，該方案的付費功能即時停止。你的資料會按《私隱政策》處理；免費工資計算功能照常可用。

8. 退單（Chargeback）

如對收費有疑問，請先聯絡我們，我們會盡快處理。直接向銀行申請退單，處理時間通常較長，在調查期間相關方案的付費功能可能會暫停。

9. 你的法律權利

本政策不影響你在香港法律下享有的任何權利。

10. 語言

如本政策中英文版本有歧異，以中文版本為準。

English Version

Version: 1.1 | Effective date: 2026-09-30 | Last updated: 2026-10-23

1. Summary

  • Payroll calculation is free. No payment needed. If this ever changes, we will give 30 days' notice under section 14 of the Terms of Service.
  • There are two ways to pay:
    • Yearly plans (HK$69 for 12 months; HK$99 for 24 months) are a one-time payment. They do not auto-renew and we do not charge you again, so there is no subscription to cancel.
    • The monthly plan (HK$39 / month) renews automatically. You can cancel via Stripe Customer Portal. After you cancel you keep that month; paid features stop at the end of the period (cancel at period end), and the next period is not charged.
  • Refund points:
    • Yearly: full refund within 3 days of payment if no paid feature has been used on that plan.
    • Monthly: full refund within 3 days of the first monthly charge; cancelling after that does not refund the current month (you keep the paid period).
    • If a system fault on our side stops paid features working, you can ask for a pro-rata or full refund.

2. Yearly plans: within 3 days and unused: full refund

You will get a full refund if both of these apply:

  1. You ask within 3 days of payment; and
  2. No paid feature has been used on that plan, meaning:
    • no payslip has been saved to the cloud;
    • no e-sign link has been created;
    • no no-watermark PDF has been downloaded;
    • no uploaded contract original has been kept; and
    • the plan has not been transferred to another helper.

Free payroll calculation, and the free download of locked data from the locked screen (see Terms of Service section 6, clause 6), do not count as using a paid feature and do not affect your refund eligibility.

If you bought more than one plan, each plan is assessed separately.

3. Monthly plan (HK$39 / month)

  1. The monthly plan renews automatically (the next period is charged unless you have cancelled). You can cancel any time via Stripe Customer Portal from Account, Billing, or the pricing page. After you cancel you keep that month; paid features stop at the end of the period (cancel at period end), and the next period is not charged.
  2. Within 3 days of the first monthly charge, you can get a full refund.
  3. After those first 3 days: cancelling the monthly plan does not refund the current month (you keep the paid period), and the next period is not charged.
  4. "First" means the first successful charge for that monthly plan. Later automatic renewal charges do not get the 3-day full refund in clause 2 of this section.
  5. Each plan is assessed separately. Free payroll calculation, and the free download of locked data from the locked screen (see Terms of Service section 6, clause 6), do not count as using a paid feature.

4. System fault

If we confirm that a system fault on our side stops the paid features working and we cannot fix it within a reasonable time, you can ask for a refund within 14 days of the fault. Depending on the case, we will refund pro rata (based on the days left on the plan) or in full.

5. When we do not refund

Except as set out in sections 2, 3 and 4, we do not refund:

  1. Partial use of paid features;
  2. Change of mind after use;
  3. Unused remaining time on a yearly plan (for example, if your helper leaves early; you can transfer the remaining time to a newly hired helper under Terms section 5, clause 6A, but it is not refunded).
  4. Cancelling a monthly plan after 3 days from the first charge — the current month is not refunded (you keep the paid period).

6. How to ask for a refund

Yearly and monthly refunds are requested the same way: email support@payhelpers.com with the email address you used to pay, and your Stripe receipt or order number. We will reply within 2 working days (Monday to Friday, excluding Hong Kong public holidays). Approved refunds go back to your original payment method through Stripe and usually arrive within 5–10 working days, depending on your bank or card issuer.

7. After a refund

Once a refund is made, that plan's paid access ends immediately. Your data is handled under the Privacy Policy, and free payroll calculation keeps working.

8. Chargebacks

If you have a question about a charge, please contact us first and we will sort it out quickly. A chargeback through your bank usually takes longer, and paid features on the plan concerned may be paused while it is investigated.

9. Your legal rights

This policy does not affect any rights you have under Hong Kong law.

10. Language

If the Chinese and English versions differ, the Chinese version prevails.